1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Mid Kent Pet Certificates website (hereinafter referred to as “The Website”) and the purchase of Animal Health Certificate (AHC) services (hereinafter referred to as “The Services”) provided by Jasmin Carmel, an Official Veterinarian (“OV”) trading as Mid Kent Pet Certificates, a sole trader established and regulated in the United Kingdom. (hereinafter referred to as “The Provider”). The registered business address for official correspondence is: Suite RA01, 195-197 Wood Street, London, E17 3NU.

By accessing The Website, initiating a booking, or utilizing The Services, you agree to be bound by these Terms, including the Privacy and Cookie Policies outlined below. If you do not agree with any part of these Terms, you must not use The Services.

2. General Conditions

By agreeing to these Terms and Conditions, you represent that you are at least 18 years of age, or that you are 18 years of age and you have given The Provider your consent to allow any of your minor dependents to use The Website.

You may not use The Services for any illegal or unauthorized purpose nor may you, in the use of The Services, violate any laws (including but not limited to copyright laws).

You must not knowingly or recklessly introduce or transmit any malicious code, programs, or files, including but not limited to viruses, worms, Trojan horses, or any form of malware or destructive code, that could harm or interfere with The Services or the systems of other users.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

The Provider reserves the right to refuse service where there is a legitimate professional, regulatory, or administrative reason, including but not limited to incomplete documentation, suspected fraud, abusive behaviour, or non-compliance with these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of The Services, use of The Services, or access to The Services or any contact on the website through which The Services are provided, without express written permission by The Provider.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Completeness, and timeliness of information

The Provider is not responsible if information made available on this site is not complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. The Provider reserves the right to modify the contents of this site at any time, but they have no obligation to update any information on the site. You agree that it is your responsibility to monitor changes to the site.

4. Modifications to the service and prices

Prices for The Services are subject to change without notice.

The Provider reserves the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time.

The Provider shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of The Services.

5. Errors, inaccuracies and omissions

Occasionally there may be information on The Website or in The Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, and current international travel rules. The Provider reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in The Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

The Providers undertake no obligation to update, amend or clarify information in The Services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in The Services or on any related website, should be taken to indicate that all information in The Services or on any related website has been modified or updated.

6. The Service: Animal Health Certificates (AHCs)

6.1 Service Scope: The Provider provides professional veterinary services exclusively for the generation and verification of Animal Health Certificates (AHCs) necessary for pet travel to the European Union (EU), Switzerland, Norway, and other part 1 listed countries. This is a document collection service only; The Provider does not offer physical veterinary examinations beyond the mandated microchip verification witnessed at the collection appointment. For an avoidance of doubt, the Provider does not provide clinical examinations, diagnostic services, or general veterinary advice as part of The Services.

6.2 Client Responsibility: You are solely responsible for ensuring that your pet meets all eligibility criteria for an AHC, and that all supporting documents provided are accurate, genuine, and complete. You are also responsible for verifying the current entry requirements of your destination country and any transit countries. The Provider does not verify compliance with destination-country pet health requirements beyond the scope of the AHC itself.

6.3 Validity Period: Once the AHC is officially issued and signed by both the OV and the owner/authorised person at the collection appointment, you will only have ten (10) days to travel to your selected destination. The Provider accepts no liability for travel complications arising from failure to adhere to this 10-day travel window.

6.4 Language of Service: All customer services, communication, and correspondence related to the AHC booking and verification process will be provided exclusively in the English language. The official Animal Health Certificate document may be a dual-language document (e.g., English and the destination country's official language) as mandated by official regulations, but all associated service instructions, client responsibilities, and the Terms remain solely in English. The Provider cannot accommodate requests for translation or verification of documentation in any other language.

7. Booking and Payment Process

7.1 Initial Request: All bookings must begin via the initial contact form on The Website. You must provide accurate personal details (full name, full postal address, email address, phone number), all required pet details (including the microchip number) and travel details.

7.2 Documentation and Verification: After submitting the form, you must send all necessary supporting documents to The Provider’s professional email address linked on The Website. The Provider will review the documents for completeness and compliance. This process is time-sensitive and requires your prompt cooperation.

7.3 Booking Lead Time (Crucial Requirement): You must request your certificate and submit all supporting documentation at least seven (7) days before your requested certificate collection appointment. This lead time is necessary to allow for document verification, drafting, and regulatory compliance checks.

If you submit your request or documentation later than 7 days before the requested appointment, The Provider may not be able to complete the Service, and your request may be declined or cancelled. Where cancellation is necessary due to insufficient lead time, The Provider will notify you promptly. Any refund issued will be in accordance with the cancellation terms set out in Clause 9.

This lead time requirement does not constitute a guarantee of service availability, and the Provider reserves the right to refuse or adjust booking requests that cannot be accommodated within regulatory or practical timeframes.

7.4 Payment:

a. Once all required documents have been received and verified by The Provider, a secure payment link will be sent to your given email address.

b. Payment for the AHC service must be made in full and in advance via the provided link to confirm your certificate and collection appointment time.

c. Your booking is only confirmed once payment has been successfully received.

d. By submitting payment, you expressly request the document verification and processing Service to commence immediately.

7.5 Contract Confirmation: Upon successful receipt of payment, The Provider will send you a Confirmation Email to the email address provided by you. This email serves as confirmation of the contract and includes a summary of these Terms (specifically the total price, contract duration, and cancellation rights), thereby meeting The Provider’s legal obligations under UK consumer law.

The Confirmation Email will also inform you of your statutory right to cancel the contract within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as well as your right to a proportional refund if you choose to cancel after the Service has begun. In accordance with these regulations, if you request cancellation after we have commenced document verification or drafting work, we are entitled to deduct an amount reflecting the proportion of the Service already performed up to the point of cancellation.

7.6 Contract Duration: This contract is for the provision of a single, fixed-scope service. The contract begins upon your successful payment (Clause 7.4) and is fully concluded and discharged upon the issuance of the completed and signed Animal Health Certificate at the confirmed collection appointment (Clause 8). There is no minimum fixed term or automatic extension.

8. Collection Appointment Requirements

8.1 Collection Only: This is strictly a collection-only service. Certificates are not posted or electronically transmitted for security and verification purposes.

8.2 Mandatory Presence: The following must be present at the confirmed collection appointment:

a. The travelling pet.

b. The owner or an authorised person travelling with the pet. The authorised person must have with them written permission from the owner to accompany the pet.

8.3 Microchip Verification Procedure: To complete the AHC, The Provider is required to verify the pet’s microchip number. At the appointment:

a. The Provider will supply the owner/authorised person with a microchip scanner.

b. The owner/authorised person will be asked to scan their pet while The Provider, as the OV, witnesses the scanning.

c. The Provider will then verify that the microchip number displayed matches all supporting documentation and the AHC draft.

8.4 Declaration and Final Validity: The owner or authorised person must sign a final declaration form in the presence of the OV to complete the certificate, confirming the details and validating it for travel. The certificate is not valid until this declaration is signed.

8.5 Appointment Reminders: We will send courtesy appointment reminder emails one (1) week and one (1) day before your confirmed appointment time.

9. Cancellations and Refunds

9.1 Statutory Cancellation Right (Cooling-Off Period):

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel this Service contract within 14 days from the date of your booking confirmation (i.e., the date payment is received).

By making payment, you expressly request and consent to the immediate commencement of The Service, including the review of your documents and the preparation of your Animal Health Certificate (AHC). You acknowledge that:

a. If you cancel after the Service has begun, we are entitled to deduct from your refund an amount that is proportionate to the work already carried out up to the point of cancellation; and

b. If the Service has been fully performed (i.e., the AHC has been printed, signed, and made available at your collection appointment), you will lose your right to cancel under Regulation 36 of the Consumer Contracts Regulations 2013, and no refund will be due.

Your right to cancel can be exercised by sending a written cancellation request via email to the address provided on The Website.

9.2 Cancellation by Client: Requests for cancellation must be submitted in writing via email.

a. If cancellation is requested before the secure payment link is sent, no fee is incurred.

b. If cancellation is requested after submitting the required documentation and after The Provider has commenced the professional and administrative review of the case, but before the final AHC is printed and signed, a reasonable deduction will be applied to reflect the work completed up to the point of cancellation. This deduction is normally 50% of the total AHC fee, representing the administrative time and professional work performed to that stage. The remaining balance will be returned to the client.

c. No refund will be given if the certificate has already been printed, signed, and issued by The Provider.

9.3 Rescheduling of Collection Appointment:

a. Timeframe: The client may request to reschedule a confirmed collection appointment free of charge provided the request is received in writing (via email) at least forty-eight (48) hours before the original scheduled appointment time.

b. Short-Notice Changes: If a request to reschedule is received less than forty-eight (48) hours before the original appointment, The Provider reserves the right to apply a short-notice amendment fee (£45) to cover the administrative cost and loss of professional time that cannot be rebooked.

c. Failure to Attend: Failure to attend the collection appointment without providing at least 48 hours' notice will be treated as a cancellation under Clause 9.2(c), and no refund will be given.

d. No Guarantee: If the client requests a reschedule, The Provider cannot guarantee the availability of a new collection slot that facilitates the owner's required date of travel (i.e. within the 10-day validity period of the AHC, or before the owner’s required date of travel). In such cases, The Provider accepts no liability for missed travel, delayed departure, additional costs arising from rescheduling or any resulting financial losses incurred by the client.

9.4 Refusal of Service:

a. The Provider reserves the right to refuse service and issue an appropriate refund if, during the document verification stage, they determine that the documentation is incomplete inconsistent, or suspected to be fraudulent. A reasonable deduction may be applied for work already performed.

b. If, at the collection appointment, the pet’s microchip number does not match the details provided in the submitted documentation, the Service will be terminated. As the AHC will have been prepared based on client-supplied information and the Service substantially performed, no refund will be issued as the Service has already been fully performed, and the certificate has been prepared in reliance on the client-supplied information.

Privacy Policy

This Privacy Policy outlines how your personal data is collected, used, and protected in relation to The Services.

10. Lawful Basis of Processing

The Provider processes your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The lawful bases relied upon for processing your data are:

a. Contractual Necessity (Article 6(1)(b) UK GDPR):
Processing is necessary for the performance of a contract with you, namely the provision of the Animal Health Certificate (AHC) service. This includes verifying your identity and your pet’s eligibility, reviewing documentation, issuing the AHC, communicating with you about your booking, and arranging the collection appointment.

b. Legal Obligation (Article 6(1)(c) UK GDPR):
As an Official Veterinarian, The Provider is required to maintain specific records and documentation for regulatory, audit, and compliance purposes, including obligations set by the APHA and other relevant authorities.

c. Legitimate Interests (Article 6(1)(f) UK GDPR):
Processing is necessary for The Provider’s legitimate interests in operating and managing the service efficiently, including:
• Responding to enquiries
• Preventing fraud or misuse of The Services
• Ensuring the security and integrity of the website and communications

• Analyzing website usage and the effectiveness of marketing campaigns to improve the user experience and service delivery.

These interests are balanced against your rights and freedoms and do not override them.

d. Consent (Article 6(1)(a) UK GDPR):
The Provider relies on your explicit consent for the use of non-essential cookies related to website analytics and advertising (e.g., Google Analytics and Google Ads conversion tracking). You provide this consent via the cookie banner/Consent Management Platform. You have the right to withdraw this consent at any time through the cookie settings portal.

The Provider does not rely on consent as a lawful basis for processing where another lawful basis applies, except for the specific optional data processing activities mentioned in section 10(d).

11. Data The Provider Collects

The Provider collects the following types of personal data:

• Identity and Contact Data: Full name, full postal address, email address, phone number.

• Pet Data: Pet's name, species, breed, neuter status, colour and microchip number.

• Transaction Data: Records of payments made, but The Provider does not store full credit/debit card details (payment processing is handled by a third-party payment provider).

• Official Documentation: Supporting documents (e.g., vaccination records, passport copies) sent via email for AHC purposes.

• Technical & Usage Data (Collected automatically via Google Analytics and Google Ads): Includes IP address (pseudonymized where possible), browser type, operating system, pages visited, time spent on pages, referral sources, and conversion events (e.g., successful form submissions). This data is collected using cookies and similar tracking technologies.

12. How The Provider Uses Your Data

Your data is used solely for the following purposes:

• Service Delivery: To verify pet and owner identity in order to complete the AHC accurately, and to ensure compliance with official regulations.

• Communication: To send the payment link, confirm the collection appointment, and issue appointment reminder emails.

• Legal Compliance: To maintain mandatory veterinary and official records as required by law.

• Website Improvement & Marketing Analysis: To monitor website performance, understand user behavior, and measure the success of The Provider's online advertising campaigns.

13. Data Protection and Sharing

The Provider is committed to protecting your data. Your information is stored securely and is only shared with third parties when necessary:

• Payment Processors: Data is shared with The Provider’s third-party payment provider to facilitate secure payment processing.

• Regulatory Bodies: As an Official Veterinarian, The Provider is required to submit and/or maintain records which may be audited by regulatory authorities, e.g. the APHA.

• Analytics and Advertising Partners: The Provider shares limited technical and usage data with Google Ireland Limited (and Google LLC in the US) to facilitate Google Analytics and Google Ads conversion tracking. This data sharing allows us to analyze site usage and advertise effectively. Data is transferred internationally to the US based on appropriate safeguards, such as Standard Contractual Clauses approved by the UK ICO.

14. Third-Party Services

14.1 Website Analytics and Conversion Tracking

The Provider uses third-party Service Providers to monitor and analyse the use of The Website and to measure the performance of their advertising campaigns.

• Google Analytics: The Provider uses Google Analytics (GA4) to collect information about how visitors use their website, the pages they visit, and what actions they take (such as submitting a contact form). This data helps The Provider understand user engagement and improve the website's functionality and user experience. The information gathered may include your IP address, browser type, device identifiers, pages visited, and the dates/times of visits. Google uses this data to track and monitor the use of The Services, which may be shared with other Google services and used to contextualize and personalize ads within its own advertising network.

• Google Ads Conversion Tracking: The Provider uses Google Ads conversion tracking to measure the effectiveness of their paid advertisements. When you click on one of their ads, Google places a cookie on your device to track if you complete a specific action on our site, such as submitting a form or making a purchase (a "conversion"). This allows The Provider to understand which ads are successfully driving conversions and optimize their ad spend. The Provider and third-party vendors, including Google, use first-party cookies (like the Google Analytics cookie) and third-party cookies (like Google advertising cookies) together for these advertising and measurement purposes.

14.2 Your Choices and Opting Out

The Provider provides several ways for you to control how your data is collected:

• You can prevent Google Analytics from collecting your website activity data by installing the Google Analytics opt-out browser add-on.

• You can manage what information Google uses for advertising or opt out of personalized ads via your Google Ad Settings.

• You can manage your cookie preferences through your browser settings or via a "Cookie Settings" link on our site.

For details on Google's privacy practices, please see the Google Privacy & Terms and How Google uses information from sites or apps that use The Provider’s services pages

15. Your Data Protection Rights (UK GDPR)

Under UK data protection laws, you have specific rights concerning your personal data. To exercise any of these rights, please contact The Provider via the email address provided on The Website.

a. Right to Access: You have the right to request a copy of the personal data The Provider holds about you.

b. Right to Rectification: You have the right to request that The Provider corrects any information you believe is inaccurate, or completes information you believe is incomplete.

c. Right to Erasure (Right to be Forgotten): You have the right to request that The Provider erases your personal data, subject to certain legal obligations (e.g., The Provider must retain official veterinary records for regulatory compliance).

d. Right to Object/Restrict Processing: You have the right to object to, or request that The Provider restricts, the processing of your personal data for specific purposes.

16. Retention Period

Personal data will be retained only for as long as necessary for legal, regulatory, and record-keeping purposes. Official veterinary records are retained for a minimum of 3 years, in accordance with professional and regulatory requirements.

Cookie Policy

17. Use of Cookies

The Website uses cookies to function effectively.

• Essential Cookies: These cookies are strictly necessary for the operation of the website (e.g., maintaining security, storing user consent preferences).

18. Managing Cookies

This Website uses only essential cookies, which do not require user consent under the Privacy and Electronic Communications Regulations (PECR). Most web browsers allow you to control cookies through their settings. You can usually find these settings in the 'Options' or 'Preferences' menu of your browser. Please note that disabling essential cookies may affect the functionality of The Website.

19. Limitation of Liability and Indemnity

19.1 General Limitation of Liability: To the maximum extent permitted by law, The Provider,

Jasmin Carmel (Mid Kent Pet Certificates),

shall not be liable for any indirect, special, incidental, punitive, or consequential losses or damages (including, but not limited to, loss of profits, revenue, or business opportunity) arising from the use of their Services or reliance on the AHC, even if they have been advised of the possibility of such losses.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be limited.

19.2 Maximum Liability Cap: The Provider’s total liability to you for any claim arising out of or relating to the provision of The Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in all circumstances be limited to the total amount paid by you to The Provider for the specific AHC Service giving rise to the claim.

19.3 Exclusions: The Provider accepts no liability for any loss, damage, or expense whatsoever arising from:

a. The pet's inability to travel due to airline, ferry, or other carrier rules.

b. Rejection, seizure, or delay by border control or customs officials in any country, unless the client demonstrates that the rejection was directly caused by an error made by The Provider in the preparation of the AHC.

c. Failure by the client to meet the pet's health requirements (e.g., necessary vaccinations, parasite treatments) outside of the AHC documentation process.

d. Circumstances beyond The Provider’s reasonable control (Force Majeure).

20. Complaints

If you are dissatisfied with any aspect of The Service, you may submit a complaint by email to the address published on The Website. Please include your full name, contact details, pet details, and a description of the issue.

The Provider will acknowledge receipt of your complaint within 5 working days and will provide a full response within 21 days, where reasonably possible.

In some cases, additional time may be needed to gather information, and you will be notified accordingly.

Submitting a complaint does not affect your statutory rights or your rights under these Terms.

The Provider is not able to reconsider decisions made by border authorities, carriers, or regulatory bodies, but will review any concern relating to the preparation of the Animal Health Certificate or the conduct of The Service.

21. Introductory Promotional Offer: 15% Off Animal Health Certificates

21.1 The Offer

• The promoter of this offer is Mid Kent Pet Certificates (the "Promoter").

• The offer provides a 15% (fifteen percent) discount on the standard price of all Animal Health Certificate services booked through the Promoter.

• The discount is applied to the total price of the Animal Health Certificate service ordered.

21.2 Eligibility and Validity Period

• This offer is valid for new customers of the Animal Health Certificate service.

• The promotional period runs from 00:01 GMT on 1st December 2025 until 23:59 GMT on 31st December 2025.

• To qualify for the discount, the Animal Health Certificate service must be booked within the specified promotional period. Where the booking requires subsequent administrative confirmation by the Promoter, provided the customer completed their side of the booking process (e.g. submission of required forms) before 23:59 GMT on 31st December 2025, the discount will be honoured, even if the Promoter's final confirmation (following payment) occurs after this date. The date of the actual appointment/service delivery may be after 31st December 2025.

21.3 Usage Limitations

• The offer is limited to a maximum of one (1) discounted order/booking per person/customer.

  • For clarity: "Per person" refers to the individual making the booking and/or the pet owner receiving the service. Duplicate bookings identified under the same name, address, email, or payment method may be cancelled or charged at the full standard rate.

• The discount cannot be used in conjunction with any other offer, promotion, or discount being run by the Promoter.

21.4 Application of the Discount

• For qualifying purchases made within the promotional period, the 15% discount will be automatically applied during the checkout process. No separate promotional code is required.

• The discount is non-transferable, non-exchangeable, and no cash or credit alternative will be offered.

21.5 General Conditions

• The Promoter reserves the right to withdraw, amend, or extend this promotion at any time without prior notice.

• The Promoter reserves the right to void or refuse the discount where a customer is believed to have breached any of these Terms and Conditions or has acted fraudulently.

• The decision of the Promoter on all matters relating to this promotion is final.

• Animal Health Certificate Service Requirements: All bookings are subject to the Promoter's standard terms of service for the Animal Health Certificate, including but not limited to the required documentation, clinical pre-assessment of the animal, and verification of its identity.

[End of Document]

Terms and Conditions of Service

You can download a copy of these Terms and Conditions of Service here.

A copy of the December 2025 promotional offer can be found here.